HotStreak Casino Terms and Conditions

Welcome to HotStreak Casino. These Terms and Conditions govern your access to and use of our website, our HotStreak app, and all games, promotions, and services we provide. By completing HotStreak register steps and creating an account, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of this document, we ask that you refrain from using our platform.

Who We Are

HotStreak Casino is owned and operated by Grace Media (Gibraltar) Limited, a company registered in Gibraltar under company number 120628, with its registered office at Sovereign Place, 117 Main Street, Gibraltar GX11 1AA. We hold a licence issued by the UK Gambling Commission (licence number 57869), which covers both our operation and our software platform for customers in Great Britain. A separate Gibraltar licence governs our services to players in other permitted jurisdictions. We have operated HotStreak Casino since 2022, offering a growing library of games alongside a full sportsbook.

Eligibility and Restricted Territories

Our services are intended for players who are at least 18 years old. Registration and use of HotStreak Casino are limited to permitted jurisdictions, primarily the United Kingdom under our Great Britain licence, and additional territories permitted under our Gibraltar licence, including Canada, where we support deposits and withdrawals via Interac.

• We only allow VPN use from within Great Britain, or from a jurisdiction permitted under our Gibraltar licence.
• If we detect a location breach, we reserve the right to void any winnings above a zero net deposit position.
• We may request identity and address verification at any time to confirm your eligibility.

Creating Your Account

To begin, you must complete the hotstreak casino login setup by registering a personal account with accurate details. We allow only one account per person, per household, and per device. Once you finish your hot streak register process, you can access your account through hotstreak login on desktop or through our hotstreak casino app on mobile devices. We currently offer our platform via desktop, mobile browser, and an Android hot streak app, giving you flexible access to your account wherever you are.

• You are responsible for keeping your login credentials confidential.
• We may suspend or close accounts that provide false information.
• You must notify us immediately if you suspect unauthorised access to your account.

Deposits and Withdrawals

All transactions on HotStreak Casino are processed in GBP. The minimum hotstreak deposit is £5 or £10 depending on the method chosen. We accept Visa debit, Mastercard debit, Apple Pay, Google Pay, PayPal, Trustly, MuchBetter, and, for non-UK customers, AstroPay and bank transfer. Canadian players can fund their accounts through Interac. We do not accept prepaid cards, credit cards, company cards, cryptocurrency, or third-party payment methods under any circumstances.

The minimum hotstreak withdrawal is £10, though smaller amounts may be requested via live chat, and no minimum applies when closing your account entirely. Withdrawal limits range from £10 to £10,000 per transaction; larger sums must be requested in increments of £10,000 or less. We aim to review and process every withdrawal request within 48 hours. Once processed, cash-out timing depends on your chosen method: card withdrawals may take from the next day up to a week, PayPal and Trustly transfers typically arrive within one to three days, MuchBetter within one to three days, and AstroPay or bank transfer within one to two days. Wherever possible, we pay withdrawals to the same method you used to deposit.

Bonuses and Promotions

We regularly provide our players with promotional offers, though we do not currently run a hotstreak no deposit bonus. Our hotstreak casino bonus offers, including any hotstreak promo code or hotstreak bonus code we may issue, are governed by the specific terms attached to each promotion.

Welcome Bonus

New customers making their first hotstreak deposit of £20 and wagering £20 cash on slots become eligible for 50 hotstreak free spins on Big Bass Football Bonanza. The qualifying deposit must be made through the promotion option in the deposit drop-down menu. This offer is limited to one claim per customer, with a maximum redemption value of £50. Spins are credited within seven days, remain valid for seven days, and carry a spin value of 10p. Only one bonus or set of free spins may be active on your account at any time.

Sports Betting Offers

New customers can qualify for £20 in free bets by placing a minimum £20 cash bet at odds of 2.00 or higher; Build-A-Bet and Bet Builder wagers do not count toward this offer. We also provide a £5 Free Build-A-Bet reward for qualifying single bets settled during the working week, an escalating boost of up to 70% on combo winnings across selected football leagues, and combo insurance for five-plus leg accumulators. Full qualifying criteria, minimum odds, and expiry periods apply to each of these promotions as published on our promotions page.

Loyalty Rewards

Through our Weekly Rewards Club, players who deposit and wager £25 in the previous week receive 10 free spins, while those wagering £50 receive 20 free spins. These spins are credited by 17:00 every Monday, excluding bank holidays, and remain valid for 24 hours from crediting and seven days from redemption. Spins are available on Big Bass Bonanza 1000, Emerald King - Wheel of Wealth, or Fishin' Reels.

Games and Software

We feature over 780 hotstreak slots and more than 1,000 games in total, including 50-plus live tables. Our hotstreak live casino runs on Pragmatic Play Live technology, and our wider game library is supplied by providers including Pragmatic Play, Relax Gaming, Blueprint Gaming, Eyecon, Inspired Gaming, NetGaming, G.Games, and Bragg Gaming. Our catalogue includes Megaways titles, Drops & Wins games, roulette, blackjack, baccarat, game shows, scratch cards, video poker, and a full sportsbook with esports and Build-A-Bet markets. We test and certify our games to ensure fair outcomes, and we reserve the right to add, remove, or modify games at our discretion.

Your Responsibilities

• You agree to use HotStreak Casino only for lawful, personal, non-commercial purposes.
• You must not attempt to manipulate, exploit, or defraud our promotions or games.
• You agree not to share your account or allow anyone else to place bets on your behalf.
• You accept that we may request additional documentation to verify your identity before processing a hotstreak withdrawal.

Our Rights

We reserve the right to suspend, limit, or close your account if we suspect fraud, bonus abuse, or a breach of these terms. We may amend these Terms and Conditions at any time, and we will notify you of material changes through our website or by email. Continued use of HotStreak Casino after such changes constitutes your acceptance of the revised terms.

Customer Support

Our team is available 24/7, 365 days a year through live chat, email, and SMS. You can reach us at hotstreak@gracemediasupport.com with any questions regarding your hotstreak casino bonus, a pending hotstreak withdrawal, or general account queries. We also maintain a detailed FAQ section to help you find quick answers.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access to HotStreak Casino at all times. To the extent permitted by law, we are not liable for indirect or consequential losses arising from your use of our platform, technical failures, or third-party payment provider delays.

Governing Law

These Terms and Conditions are governed by the laws of Gibraltar and, where applicable, the laws of England and Wales in respect of our UK Gambling Commission licence. Any disputes will be resolved in accordance with the dispute resolution procedures outlined in our complaints policy.

By using HotStreak Casino, you confirm your acceptance of these terms in full. We encourage every player to read our Responsible Gaming page alongside this document before making a hotstreak deposit or engaging with any hotstreak casino bonus offer.