HotStreak Casino Privacy Policy

At HotStreak, we understand that trust is the foundation of every great gaming experience, and that trust starts with how we handle your personal information. This HotStreak Casino Privacy Policy explains what data we collect, why we collect it, and how we protect it whenever you visit our website, use the Hot Streak app, or interact with our services. We are operated by Grace Media (Gibraltar) Limited, a company registered in Gibraltar under company number 120628, with our registered office at Sovereign Place, 117 Main Street, Gibraltar GX11 1AA. We hold a licence from the UK Gambling Commission (licence number 57869), covering both our operations and our software platform, alongside a separate Gibraltar licence for permitted markets outside Great Britain.

Information We Collect

We collect information directly from you and automatically through your use of our platform. When you complete Hot Streak register procedures, we ask for your name, date of birth, address, email address, phone number and identity verification documents to comply with UK Gambling Commission licensing requirements and anti-money laundering regulations.

• We gather registration details when you sign up, including proof of age and identity documents
• We record your login activity every time you use HotStreak login or HotStreak casino login credentials, whether on desktop or through our mobile app
• We track your deposit and withdrawal history, including every HotStreak deposit and HotStreak withdrawal transaction you make
• We store your gameplay activity across our slots, live casino tables and sportsbook markets
• We log technical data such as your IP address, device type and browser information when you use our HotStreak casino app
• We retain communication records from LiveChat, email or SMS support interactions

How We Use Your Information

We use the information we collect to operate HotStreak Casino responsibly and to deliver the services you expect from us. Our purposes include verifying your identity, processing your Hot Streak deposit and Hot Streak withdrawal requests, preventing fraud, and meeting our regulatory obligations under our UK Gambling Commission licence and our Gibraltar licence for permitted jurisdictions.

• We process transactions through approved payment methods, including Visa debit, Mastercard debit, PayPal, Trustly, MuchBetter and Interac for Canadian customers
• We personalise promotional offers, such as our HotStreak bonus and HotStreak casino bonus programmes, based on your account activity
• We send you information about eligible offers, including our Weekly Rewards Club free spins, where you have consented to marketing communications
• We monitor account activity to detect unauthorised access or suspicious behaviour
• We use your data to improve our HotStreak slots, HotStreak live casino and sportsbook offerings

Cookies and Tracking Technologies

We use cookies and similar technologies to recognise you when you return, remember your preferences, and analyse how you use our website and our HotStreak app. Cookies help us understand which games, promotions and features you enjoy most, allowing us to tailor your experience. For full details on the categories of cookies we use and how you can manage your preferences, please refer to our separate Cookie Policy.

Sharing Your Data with Third Parties

We do not sell your personal data. However, we may share your information with carefully selected third parties who help us deliver our services responsibly.

• We share data with payment providers to process your Hot Streak deposit and Hot Streak withdrawal transactions securely
• We share information with our licensed game providers, including Pragmatic Play, Relax Gaming, Blueprint Gaming and others, to enable fair gameplay across our slots and live casino tables
• We disclose information to regulatory bodies, including the UK Gambling Commission, where required by law
• We work with identity verification and fraud prevention partners to protect our players and our platform
• We may share data with law enforcement agencies where legally obligated to do so

We require every third party we work with to maintain appropriate safeguards and to use your data solely for the purposes we specify.

Data Security Measures

We take data security seriously and implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our systems use encryption for sensitive data transmission, including payment details submitted during any Hot Streak casino bonus claim or standard deposit. We restrict access to personal data to employees and partners who need it to perform their duties, and we regularly review our security protocols to address emerging risks.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including ongoing regulatory obligations under our UK Gambling Commission and Gibraltar licences. Financial and identity verification records are typically retained for a minimum period required by anti-money laundering legislation, even after you close your HotStreak account. Once retention periods expire, we securely delete or anonymise your data.

Your Rights Under UK GDPR

As a resident of the United Kingdom or another jurisdiction with applicable data protection law, you have specific rights regarding your personal information. We are committed to honouring these rights promptly.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal and regulatory retention obligations
• You have the right to object to or restrict certain processing activities, including direct marketing
• You may withdraw consent at any time where processing is based on consent
• You can lodge a complaint with the Information Commissioner's Office if you believe we have not handled your data appropriately

To exercise any of these rights, please contact us using the details provided below, and we will respond within the timeframes required by law.

International Data Transfers

Because we operate across multiple permitted jurisdictions, including the United Kingdom and Canada via Interac, your data may be transferred to and processed in countries outside your country of residence. Whenever we transfer personal data internationally, we ensure appropriate safeguards are in place, consistent with UK data protection standards.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from someone under the legal age, we will take immediate steps to delete that data and close the associated account.

Changes to This Privacy Policy

We may update this HotStreak Casino Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of HotStreak Casino following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about how we collect, use, or protect your personal data, or if you wish to exercise any of your rights, our team is here to help. You can reach us via LiveChat, available 24/7, 365 days a year, or by emailing us directly at hotstreak@gracemediasupport.com. We remain fully committed to safeguarding your privacy while you enjoy everything HotStreak has to offer.